The Outsource Service Level Agreement

SLA - Table of Contents

 

TOOLKIT CONTENTS

 

Service Management Introduction

A comprehensive beginners guide to service management using the ITIL protocol.

 

Service Level Agreement

A comprehensive editable service level agreement to apply to the supplier 

 

Benchmarking Audit Kit

A comprehensive checklist / questionnaire to measure your service.

 

The Contract

A balanced document with standard terms and conditions... why re-invent the wheel?

 

The Transition Plan

A pre-written plan/template for moving your work to the supplier's environment in a timely and efficient manner

 

Service Level Requirements

A comprehensive  template designed to help you establish and properly document your service level requirements. 

 



 

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The Outsourcing Toolkit

The Outsourcing Toolkit

A complete toolkit comprising introduction to service management, SLA, benchmarking audit kit, generic contract, transition plan and a service level requirements template.

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Outsource Service Level Agreement

The Outsourcing Toolkit includes a comprehensive blueprint for a complete service level agreement. The following helps to illustrate the depth and quality of this: 

 

Table of Contents - Page 1:

 

Outsource Service Level Agreement

 

 

 

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The Outsourcing Toolkit can now be purchased online and downloaded directly to your PC. 

 

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Outsource Service Level Agreement