OUTSOURCING TOOLKIT CONTENTS
A comprehensive beginners guide to service management using the ITIL protocol.
A comprehensive editable service level agreement to apply to the supplier
A comprehensive checklist / questionnaire to measure your service and establish basic metrics.
A pre-written plan/template for moving your work to the supplier's environment in a timely and efficient manner
A comprehensive plan template designed to help you establish and properly document your service level requirements.
The Outsourcing Toolkit
A complete toolkit comprising introduction to service management, SLA, benchmarking audit kit, generic outsourcing contract/ agreement, transition plan and a service level requirements template.
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The outsource contract is of course the legal basis of the outsourcing agreement, and as such is of fundamental importance.
This document is designed to be balanced and flexible enough to withstand the inevitable changes that will occur in technology and the marketplace during the length of the outsource. It covers everything from arbitration to support, and from costs to responsibilities,. It is an excellent basis from which to form a durable and sustainable outsource contract.
To further illustrate the depth and quality of this component, we have produced the following sample pages:
Contract Contents - Page 1:
A Sample Page:
The Outsourcing Toolkit can now be purchased online and downloaded directly to your PC.
To obtain the product for a special price of only $199, please visit our secure purchase page.
IT OUTSOURCING - CONTACT - PURCHASE PAGE
The Outsource Contract / Contract Outsourcing Agreement