OUTSOURCE TOOLKIT CONTENTS
A comprehensive beginners guide to service management using the ITIL protocol.
A comprehensive editable service level agreement to apply to the supplier
A comprehensive checklist / questionnaire to measure your service.
A balanced document with standard terms and conditions... why re-invent the wheel?
A pre-written plan/template for moving your work to the supplier's environment in a timely and efficient manner
A comprehensive template designed to help you establish and properly document your service level requirements.
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Outsource Call Center Solution
The case of call center outsourcing is a specific case with its own specific needs. In the light of this, a specific toolkit has been developed: The Call Center Management Toolkit.
This embraces the issues described for the IT Outsourcing Toolkit, but in the context of the call center environment. It also tackles issues which relate directly to the call center.
The Call Center Management Toolkit is documented on it own unique site: Call Center Outsourcing Made Easy.
On here you will find a description of each component, along with selected sample pages - much the same as this site, but focused specifically on the call center.
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Call Centre Outsource - The Call Center Outsourcing Solution