The IT and BPO Outsourcing Toolkit

Benchmarking Audit Sample Page 4




Service Management Introduction

A comprehensive beginners guide to service management using the ITIL protocol.


Service Level Agreement

A comprehensive editable service level agreement to apply to the supplier 


Benchmarking Audit Kit

A comprehensive checklist / questionnaire to measure your service.


Outsourcing Contracts

A balanced document with standard terms and conditions... why re-invent the wheel?


The Transition Plan

A pre-written plan/template for moving your work to the supplier's environment in a timely and efficient manner


Service Level Requirements

A comprehensive  template designed to help you establish and properly document your service level requirements. 




The IT and BPO Outsourcing Toolkit

The Outsourcing Toolkit

A complete toolkit comprising introduction to service management, SLA, benchmarking audit kit, generic contract, transition plan and a service level requirements template.

Purchase and Download For

Only $199



Copyright 2016 

This Excel based questionnaire/reporting-tool is designed to objectively audit and review service levels and service management. The following helps to illustrate the depth and quality of this: 


Sample Page - Tables:


Benchmarking Audit Table




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The Outsourcing Toolkit can now be purchased online and downloaded directly to your PC. 


To obtain the product for a special price of only  $199, please visit our secure purchase page.





 Information Technology and BPO Outsourcing